Your Privacy Is Our Responsibility: By using any of Krekeya's services, you agree to this Privacy Policy. Please read it carefully in full.
1. Introduction
Krekeya ("we", "us", "platform") is a trusted online gaming and betting platform. Our website krekeya.netProtecting the privacy of every user on our platform is our first and foremost responsibility.
This Privacy Policy explains what personal information Krekeya collects, why it is collected, how it is kept secure, and what rights you have. This policy should be read alongside our Terms & Conditionsshould be read in conjunction with.
We believe transparency is the foundation of trust. That's why Krekeya's Privacy Policy is written in plain language — nothing is hidden behind complex legal jargon.
2. What Information We Collect
Krekeya collects two types of information — what you provide directly, and what is collected automatically.
Information You Provide Directly:
- Identity Information: Full name, date of birth, nationality.
- Contact Information: Email address, phone number, current address.
- Login Details: Username and password (encrypted).
- Identity Documents: A copy of your national ID, passport, or driving license submitted during KYC verification.
- Payment Information: Mobile banking number (Mobile Pay, Nagad, Rocket) or the last four digits of a bank card.
- Communication History: Chat or email conversations with the support team.
Automatically Collected Information:
- Device Information: Device type, operating system, and browser version.
- Network Information: IP address and Internet Service Provider name.
- Usage Patterns: Pages visited and time spent, games played, and login/logout times.
- Cookies & Tracking: Session cookies, preference cookies, and analytics data.
- Transaction History: Deposit, withdrawal, and betting history.
Please Note: Full card numbers and CVV codes are never stored. Payment details are processed directly through the payment gateway.
3. How Your Data Is Collected
Krekeya collects information through the following methods:
- Registration Form: Information you provide when creating an account.
- KYC Process: Documents uploaded for identity verification.
- Payment Transactions: When making a deposit or withdrawal.
- Support Contact: When you contact the support team via live chat, email, or phone.
- Cookies & Analytics: Automatically, while you browse the website.
- Third-Party Verification: From trusted third-party services for identity verification purposes.
4. How Your Information Is Used
Krekeya uses your data only for specific, legitimate purposes. Each purpose is clearly outlined below:
| Purpose |
Data Used |
Legal Basis |
| Account Creation & Management |
Name, email, and password |
Compliance |
| Identity Verification (KYC) |
National ID, date of birth |
Legal Obligations |
| Payment Processing |
Payment Method Details |
Compliance |
| Fraud Prevention |
IP, device, and transaction history |
Legitimate Interest |
| Customer Support |
Communication History |
Compliance |
| Service Improvement |
Usage patterns and analytics |
Legitimate Interest |
| Sending Promotional Offers |
Email, Phone |
Your Consent |
| Responsible Gaming Monitoring |
Gaming behavior and transactions |
Legal Obligations |
If you no longer wish to receive promotional emails or SMS, you can unsubscribe at any time support@krekeya.netby emailing us or turning it off directly from your account settings.
5. Who Your Information Is Shared With
Krekeya never sells your personal data to third parties. However, data may be shared with trusted partners in specific circumstances:
- Service Providers: Payment gateways, KYC verification providers, and server hosting providers receive data only for specific purposes and are bound by confidentiality agreements.
- Regulatory Authority: Data may be disclosed in compliance with valid requests from licensing authorities or law enforcement agencies.
- Anti-Money Laundering: We are legally required to share information with government authorities in connection with financial crime investigations.
- Business Transfer: In the event of a change in company ownership, your data may be transferred to the new owner. You will be notified in advance if this occurs.
Your information is not shared with anyone beyond the cases above. Every partner is required to meet our privacy standards.
6. Cookie Policy
Krekeya uses cookies to enhance your experience. Cookies are small text files stored in your browser.
- Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
- Preference Cookies: To remember your preferences such as language and theme settings.
- Analytics Cookies: To understand which features are used most — data is anonymized.
- Marketing Cookies: To show you relevant offers. You can opt out of this at any time.
You can manage cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain services.
7. Data Security Measures
Krekeya follows the highest industry standards to protect your data. Our security measures include:
- 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
- Password Hashing: Passwords are hashed using the bcrypt algorithm — they cannot be read in plain text.
- Two-Factor Authentication (2FA): You can enable 2FA on your account for an added layer of security.
- Firewall & DDoS Protection: Server-level intrusion prevention systems.
- Access Control: Only authorized personnel have access to data on a need-to-know basis.
- Regular Security Audits: Third-party experts regularly audit our systems.
- Incident Response Plan: We are prepared to take immediate action in the event of any security incident.
Your Responsibilities: No matter how robust Krekeya's security measures are, keeping your password strong and not sharing it with anyone is your responsibility. If you notice anything suspicious, please contact us immediately.
8. Data Retention Period
Krekeya does not retain your data longer than necessary. The general policy is:
- Active Account: All data is retained for as long as your account remains active.
- Closed Accounts: After account closure, data is generally retained for up to 5 years due to legal obligations.
- Transaction Records: A minimum of 5 years, in accordance with financial regulatory requirements.
- KYC Documents: Up to 5 years after account closure.
- Support Records: For up to 2 years after last contact.
- Marketing Information: Deleted immediately upon withdrawal of your consent.
Once the retention period expires, data is securely deleted or anonymized.
9. Your Rights
Every registered user on Krekeya has the following rights over their personal data:
- Right to Know: You can request to know what information we hold about you.
- Right to Rectification: You can request that any incorrect or outdated information be updated.
- Right to Erasure: In certain circumstances, you may request that your data be deleted (unless retention is required by law).
- Right to Restrict Processing: In certain cases, you may request that processing of your data be temporarily restricted.
- Right to Data Portability: You may request a copy of your data in a standard portable format.
- Right to Object: You can object to the use of your data for marketing or analytics purposes.
- Right to Withdraw Consent: You can withdraw consent and stop the processing of data used on that basis.
To exercise these rights, please support@krekeya.net. We will respond within 30 days.
10. Children's Privacy
Krekeya is strictly prohibited for anyone under 18. We do not knowingly collect data from minors. Age is verified at registration, and additional proof may be requested at any time.
If a parent or guardian believes their child's data has been collected by mistake, please notify us immediately — we will take prompt action.
11. Third-Party Links
Krekeya's website may occasionally reference other websites. Krekeya is not responsible for the privacy practices of those third-party sites. We recommend reading their privacy policies before visiting.
12. Changes to the Privacy Policy
Krekeya may update this Privacy Policy when necessary. For significant changes, a notification will be sent to your registered email or displayed on the platform. The date of the latest update will appear at the top of the page. Continued use of the site after any changes constitutes your acceptance of the updated policy.
13. Contact
For any questions, complaints, or requests regarding our Privacy Policy, please contact us:
We are obligated to respond to any privacy-related request within 30 days.