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Safe Gaming

Krekeya's Responsible Gaming — Keep the fun, lose the harm

Gaming should be entertainment, not stress. Krekeya believes every player can play with awareness and stay safe. Our responsible gaming tools, guides, and support are always here for you.

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18+
Age restrictions are strictly enforced
24/7
Support is always available
5
Self-Protection Tools — Free of Charge
0%
Tolerance Towards Problem Gamblers

Our Responsible Gaming Tools

Krekeya gives you multiple safety tools to help you stay in control

Deposit Limits
Set a maximum deposit limit — daily, weekly, or monthly. Limits take effect immediately once set. To increase a limit, a 24-hour waiting period applies, which helps prevent impulsive decisions in the heat of the moment.
Session Time Limits
Decide in advance how long you want to play in a single session. Once the time is up, Krekeya will automatically end the session. It's a simple way to avoid excessive screen time and keep things healthy.
Take a Break (Cool-off)
If you feel like you need some time away, you can temporarily suspend your account for anywhere between 1 day and 6 weeks. During this period, you won't be able to log in — giving you a complete break to clear your head.
Self-Exclusion
Exclude yourself completely for anywhere between 6 months and 5 years. During this period, your account will be fully suspended and you will not receive any promotional communications. If you're facing a serious problem, this is the right step to take.
Loss Limits
Play will automatically stop once you've lost a set amount. This protects you from further losses. You can resume playing the next day or the following week.
Reality Check
Pop-up messages will appear at regular intervals to remind you how long you've been playing and how much you've deposited — this awareness is the first step toward responsible gaming.

What Does Responsible Gaming Mean?

Responsible gaming on Krekeya means keeping gaming as one part of your life for entertainment — not letting it take centre stage. When you decide for yourself how much time and money you'll spend, and you stick to those limits, you're gaming responsibly.

Millions of people in Bangladesh enjoy online gaming as a form of entertainment. But for some, it can become a problem. Krekeya recognises these risks early and works to protect every player.

The core principles of responsible gaming are: Gaming is meant to be enjoyable, not harmful. Krekeya wants you to always stay in control.

Keep in mind: Gaming is not a source of income — it's entertainment. Never bet money that you cannot afford to lose.

When Does Gaming Become a Problem?

Gaming addiction or problem gambling is a real mental health condition. It doesn't happen overnight — it develops gradually. That's why it's important to stay aware from the start.

If you notice any of the signs below in yourself, it may indicate a problem. Please seek help immediately:

  • Are you placing more bets trying to win back money you've lost?
  • Unable to stop gaming even when you want to.
  • Hiding your gaming from family or friends.
  • Taking out loans or borrowing money from others to fund your gaming.
  • Feeling restless, irritable, or low when you're not able to play.
  • Skipping meals, sleep, or work to keep gaming.
  • Gaming is causing conflict with your family.
  • Unable to stop even when you're in trouble.

How does Krekeya keep you safe?

Krekeya goes beyond just providing tools — our entire system is built around responsible gaming. Our trained support team can identify signs of problematic behaviour and will reach out directly when needed.

We monitor the gaming patterns of every account. If we notice anything unusual, we'll reach out directly and ask — are you okay? This isn't just a formality; it's a responsibility we take seriously.

Krekeya's Responsible Gaming Our framework is built to international standards, and we continue to strengthen it on an ongoing basis.

For Parents: If you suspect that your child or a family member under the age of 18 is using this platform, please support@krekeya.net— we'll take action right away.

How do I set limits?

Using your protection tools on Krekeya is simple. You can access any of these features at any time from your Account Settings:

1

Log in to your account

Using your username and password Log In proceed.

2

Go to the "Responsible Gaming" section

Go to your account profile menu and look for the "Responsible Gaming" option.

3

Set Limits That Work for You

Set whatever you need from deposit limits, session time, loss limits, or break options.

4

Confirm

Once confirmed, changes take effect immediately. You'll receive a confirmation message by email.

5

Let support know if you need help

For any concerns Help Center— we're always here for you.

Minor Protection

Krekeya strictly prohibits anyone under 18 from creating an account. Age is verified during registration, and identity documents may be requested at any time.

If you have children or teenagers at home, there are a few precautions worth taking:

  • Keep your device password-locked.
  • Never share your login credentials with anyone.
  • Enable parental controls on your devices.
  • Keep gaming apps out of reach of children.

Where to go for support?

Don't face gaming problems alone — help is available. Krekeya is always ready to support you. You can also consider the following options for professional assistance:

  • Krekeya Support: 24/7 Live Chat — Help Center
  • Email: support@krekeya.net
  • Mental Health Counsellor: Speak with a local counsellor or psychologist.
  • Family & Friends: Open up to someone you trust — that takes real strength.

Check Yourself

Answer the questions below honestly. If most of your answers are "yes", please seek help.

Is gaming getting in the way of your daily life?
Are you betting more in an attempt to recover money you've lost?
Are you hiding your gaming from family or friends?
Are you taking out loans or borrowing money to fund your gaming?
Can't stop even when you want to?
Get Help

Quick Links

Create a New Account Log In Help Center FAQ Terms & Conditions Privacy Policy
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Krekeya's Commitment

We stand by every player through the good times and the bad. Responsible gaming isn't just part of our business — it's our ethical commitment. If you ever find yourself in trouble, we're right here with you.

FAQ

Frequently Asked Questions About Responsible Gaming

Yes, your account balance remains completely safe during self-exclusion. You can withdraw your funds once the exclusion period ends or by contacting our support team. No money will be deducted.

Lowering your deposit limit takes effect immediately. However, increasing it requires a 24-hour waiting period — this delay is intentional, to prevent decisions made in the heat of the moment.

Yes, you can extend your exclusion period at any time. However, it cannot be shortened or ended early — this is in place for your own protection.

Not directly — due to privacy reasons, only the account holder can take this step. However, if a family member contacts our support team, we'll do our best to offer guidance and assistance.

Absolutely. All of Krekeya's responsible gaming tools — deposit limits, session time, loss limits, breaks, and self-exclusion — are completely free and available at all times.

Absolutely not. Krekeya strictly enforces an 18+ age policy. Age is verified at registration, and identity documents are requested when there is any doubt. Any account found to belong to a minor will be closed immediately.
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Play Safe, Play Happy

Gaming on Krekeya is about more than the thrill of winning — it's a responsible, secure experience. Register today and make use of all our safety tools.

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For players aged 18 and over. Please game responsibly.

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